Refund policy

📦 Return & Refund Policy

Thank you for your purchase!

Please note that we do not accept returns or exchanges for any reason other than items damaged in transit or wrong items received.

🚫 No Returns or Exchanges

Due to the nature of our products and international shipping logistics, all sales are final. We do not accept returns or exchanges once an order has been shipped.

📮 Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of receiving your order at leuxscent@gmail.com with photos and order details. We will do our best to resolve the issue.

 

🎁 No Refunds on Sale Items or Custom Orders

Please note that sale items, promotional products, or custom-made items are not eligible for refunds under any circumstances.

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❗ Friendly Reminder

Before placing an order, please double-check your shipping information and product selection. If you have any questions, feel free to email us—we’re happy to help before you place the order!